Returns/Exchanges

Ron Jon is sure that after purchasing any one of our great products you will be fully satisfied. In the event that you're not completely satisfied, the following Return/Exchange policy will help us more quickly attend to your needs. For returns and exchanges for items purchased in one of our physical store locations please see Store Returns & Exchanges. Returns must be in their original condition, with tags, and take place within 90 days of purchase and include a copy of the original invoice/receipt. 

PLEASE BE ADVISED THAT OUR RETURN/EXCHANGE POLICY FOR RON JON BRANDED PRODUCTS IS LIMITED TO THOSE PRODUCTS PURCHASED AT AN OFFICIAL RON JON RETAIL STORE WHOSE LOCATIONS MAY BE FOUND HERE: Store Locator OR PURCHASED ON OUR OFFICIAL WEBSITE ronjonsurfshop.com. GENUINE RON JON BRANDED PRODUCTS ARE SOLD EXCLUSIVELY AT THESE OFFICIAL RON JON LOCATIONS.  


INTERNET RETURNS & EXCHANGES

Exchanges and returns must take place within 90 days of purchase and be in their original condition (unworn and not used) with tags attached.  

For online orders, please email us at [email protected] or call 1 888 757 8737. A customer service representative will then assist you with next steps in processing your return/exchange. Be sure to have access to the order number listed on top of your invoice or confirmation email page. 

Alternatively, follow the return/exchange directions found on the back of your invoice and mail your product (using the shipping method most cost-effective to you to:

Ron Jon Surf Shop 
Attn: Online Mail Exchange 
3850 S. Banana River Blvd. 
Cocoa Beach, FL 32931     

Please allow 2-4 weeks for processing and/or return delivery. 

SURFBOARD RETURNS & EXCHANGES 

Surfboards are very fragile in nature. Ron Jon brand surfboards have a 90-day conditional warranty, but after that time there is no applicable warranty, either expressed or implied. If the board is in the original condition along with the original receipt, it may be returned, securely, in its original packaging. Any board showing signs of use or damage will not be accepted for return or exchange. Customers returning a surfboard are responsible for return postage.  

Please email us at [email protected] or call 1 888 757 8737 and a customer service representative will assist you.

STORE RETURNS & EXCHANGES

Customers must retain their original receipt for exchanges and returns on new, unused items returned within 90 days of original purchase. Gift cards are non-returnable and cannot be redeemed for cash. Customers returning merchandise without an original sales receipt are only entitled to an exchange. 

If you cannot go back to the store where your original purchase was made please contact the store directly using the telephone contact information listed at the bottom of your sales receipt, or email a brief note to [email protected] explaining the problem with your purchase (wrong color, wrong size, damaged, didn't like) and include whether you are seeking a refund or an exchange. Be sure to have the order number listed on the bottom of your receipt and tell us which store the purchase was made. If seeking an exchange, there may be a small charge for return postage.

RON JON LICENSEE RETURN & REFUND CONTACT INFORMATION

Airport Locations 
For return or exchange information, please visit:    
Avolta Customer Service 

Grand Turk and Cozumel Locations 
For return or exchange information, please contact:    
Email: [email protected] 
Phone: 011 52 987 872 0132 ext 2248 or 2241 
Fax: 011 52 987 872 1950 
Office hours: Monday-Friday 9am-8pm, Sat 9am-1pm 

Las Vegas Location 
For return or exchange information, please contact:    
Email: [email protected] 
Phone: (702) 632-9396 
 

Note: If you would prefer Ron Jon  Corporate to contact the licensee on your behalf, please send a detailed email to Jennifer Noonan at [email protected] or by phone: (321) 799-8888 x1009.