Shipping and Delivery

SHIPPING CHARGES

We offer the following shipping options within the continental United States - Ground,  2nd Day Air, and Next Day Air. Surfboards only ship via Air Freight, and Ron Jon Gift Cards ship via USPS Priority Mail unless an alternative shipping method is selected during checkout.  

Please note however that not all items can ship via Air and will display the ground shipping option only during check-out. The cost for shipping is based on your order subtotal amount before sales tax when applicable. 

FREE SHIPPING  

Valid on Ground orders of $75 or more after any discounts are applied and before tax and shipping. This offer is not valid on surfboards or oversized fees. Free shipping is valid on orders shipping within the Continental United States only. Packages ship from Cocoa Beach, Florida. Please use the table below as a quick reference guide for calculating your shipping costs. Hawaii and Alaska customers please see Non-Continental United States Shipping Rates located on our International Shipping Page.

We do not ship to P.O. Box addresses or Freight Forwarding addresses.

DELIVERY

Now for the big question - When will my order be delivered? Most orders are shipped within 24 - 48 business hours, and you will receive your order in three to ten business days (excludes weekends), depending on your location. For an additional charge, we will expedite your delivery. For surfboards, please see the Air Freight Section below.  
 

For expedited delivery, orders must be submitted Monday through Friday by 11 a.m. EST for processing the same day. 

Next Day Air orders placed on Thursday after 11 a.m. EST will arrive the following Monday. (Holidays Excluded.)

Next Day Air orders placed on Friday after 11 a.m. EST and over the weekend will arrive the following Tuesday. (Holidays Excluded.)

2 Day Air orders placed after 11 a.m. on Wednesday will be processed on Thursday and arrive the following Monday. (Holidays Excluded.)

If you have any questions regarding a product shipment, please e-mail [email protected]  or call 1 888 757 8737 Monday through Friday between 9 a.m. and 4 p.m. 

Please remember that weekends are not considered when calculating delivery times for expedited orders. Once you receive your order, please inspect and notify us of any immediate problems or discrepancies within 72 hours.

SHIPMENT TRACKING

If you entered your correct billing email address during the order placement, you will be emailed a shipment notification by UPS. This email will include the shipment tracking number, delivery date, and a link for tracking the shipment yourself.

SURFBOARDS - AIR FREIGHT

All surfboards are shipped via Air Freight. Processing and delivery times may vary due to the extra handling involved in shipping a surfboard. Most orders are shipped within four to five business days; delivery usually occurs within 7-10 business days after shipping. However, delivery to certain locations may take longer.  A customer service representative will contact you to review the shipment process before shipping your order. Surfboards are incredibly fragile and require special handling. Air Freight shipments should be inspected for damage upon delivery and before the shipment is signed for. If damage is noted, please call 1 888 757 8737 within 24 hours.

Surfboards are fragile, and surf brand boards have no manufacturer or Ron Jon Surf Shop warranty. Ron Jon brand surfboards have a 90-day conditional warranty, but after that time, there is no applicable warranty, either expressed or implied. A surfboard may be returned if the board is in the original condition along with the original receipt and packing materials.  Any board showing signs of use or damage will not be accepted for return or exchange. Upon receipt of your new surfboard, immediately inspect the board for damage and report any imperfections within 24 hours.  

Please note: We do not ship skateboards, skimboards, surfboards, or oversize items Internationally, to Alaska, to Hawaii, or to Freight Forwarding Companies. Customers who refuse their order will not be refunded the original shipping fee.

Please see our INTERNATIONAL SHIPPING page for details regarding shipping Internationally, to Hawaii and to Alaska.